Shipping policy

SHIPPING POLICY
This Shipping Policy explains how WatchCert ("we", "us", "our") processes, ships, and delivers orders placed through watchcertii.com (the "Services"). By placing an order, you agree to the terms below in addition to our Terms of Service.

ORDER PROCESSING TIME
Orders are typically processed and authenticated within 1–3 business days of payment confirmation. Because many items are one-of-a-kind pre-owned watches, parts, and certificates, processing may take longer during periods of high demand or while we complete additional authenticity verification. We will contact you by email or WhatsApp if there is a significant delay.

SHIPPING METHODS AND CARRIERS
We ship using established carriers such as USPS, FedEx, UPS, or DHL, selected based on destination, order value, and security requirements. Due to the value of many items we sell, shipments are sent fully insured and may require an adult signature upon delivery. We reserve the right to select the carrier and service level that best protects the shipment.

DOMESTIC SHIPPING (UNITED STATES)
Domestic orders are shipped via insured, trackable service. Estimated transit time is 1–5 business days after processing, depending on the shipping method selected at checkout. Signature confirmation is required for high-value shipments.

INTERNATIONAL SHIPPING
We offer international shipping to select countries, with insured and trackable delivery. International transit times vary by destination, typically 3–14 business days after processing. International orders may be subject to customs duties, taxes, tariffs, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.

SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination, package value, weight, and insurance requirements. Because our products are high-value items, we do not offer uninsured or unsecured shipping options.

ORDER TRACKING
Once your order ships, we will send a confirmation email with tracking information. You can also contact us via WhatsApp or email at mercedesg556work@gmail.com for an order status update.

LOST, STOLEN, OR DAMAGED PACKAGES
All shipments are insured against loss or damage in transit. If your package arrives damaged, or does not arrive at all, please contact us within 48 hours of the expected delivery date (or delivery confirmation, for damage claims) so that we can file a claim with the carrier and insurer. Please retain all original packaging and materials until any claim is resolved, as the carrier or insurer may require inspection.

ADDRESS ACCURACY
You are responsible for providing a complete and accurate shipping address at checkout. WatchCert is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if a package is returned due to an address error and needs to be reshipped.

DELAYS
Estimated delivery times are provided in good faith but are not guaranteed. WatchCert is not responsible for delays caused by the carrier, customs, weather, or other events outside our reasonable control.

CONTACT US
If you have any questions about this Shipping Policy, please contact us at Sales@watchcerti.com or via WhatsApp +1-728-228-5942.